eCommerce Consumer Survey

See the results

Conducted in May, the survey analyzed responses from nearly 1,300 U.S. consumers representing a wide variety of ages, incomes, and geographic regions. The results reveal a consumer base that values convenience and sustainability and will reward brands that can deliver a mix of both with their business.

This infographic includes:

The pandemic has proven its profound impact on consumer shopping habits, with relentless online order volumes continuing to challenge logistics networks at every level. And this impact shows no sign of fading.

  • 74% feel they’re taking away from small businesses
  • Nearly 20% of consumers make online purchases multiple times a week
  • 84% of consumers expect their online purchases to increase or remain the same post-pandemic.

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